Refund policy

At CANTIQ, your satisfaction is our priority. We want you to love your fragrance, which is why we offer a straightforward return and refund policy.

Return Eligibility;

You may return your purchase within 7 days of receiving your order if you are not completely satisfied. To be eligible for a refund:

• Products must be unused and in their original sealed condition
• Original packaging must be intact
• Proof of purchase (order number) is required

Non-Returnable Items;

For hygiene and safety reasons, we cannot accept returns on:

• Opened or used fragrances
• Products with broken seals
• Items that show signs of use
• Exceptions: If your product arrived damaged, defective, or incorrect, we will accept the return regardless of condition.

How to Request a Return;

• Contact us via our Instagram handle cantiqae or  email us via info@cantiqae.com within 7 days of delivery
  Provide your order number and reason for return
  Include a photo if the product is damaged or incorrect
  We'll arrange a free pickup from your location

Refund Process;

• Once we receive and inspect your returned item:
• Approved refunds are processed within 3–5 business days
• Refunds are issued to your original payment method
• You'll receive a confirmation email once the refund is processed
• Damaged or Incorrect Orders If you received a damaged or wrong item:
• Contact us immediately via WhatsApp with your order number and a photo
• We'll send a replacement at no extra cost, or issue a full refund
• No questions asked we'll make it right

Contact Us

For any questions about returns or refunds, reach out to our customer service team via WhatsApp. We're here to help make your experience exceptional.